Liniment Kits

Our Liniment kits are not refundable as they are prepared fresh per order and we do not sell kits that have been prepared then sit on a shelf for any period of time. We want our customer to receive the freshest kits possible.

Other Products

Returns/Exchanges

I received the wrong product.

If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product. Make sure the item is unopened and we will do our best to get the right product to you ASAP.

We will usually require you to send the item back and once we receive it we will ship you the correct item, unless it is our fault. If the error is our fault we will cover shipping both ways.

How do I Return/Exchange an Item?

We strive to offer the best service possible, but we only accept returns in certain situations. In most cases an exchange is made instead of a return.

Request a Return:

Here are the guidelines for returns. Please read carefully:

Items that are on sale or any of our liniment kits are not eligible for refund, return or exchange. Unopened bottles of liniment can be exchanged within 7 days of receipt, please contact us by email or the contact form below:

All items returned that are not in the same condition as received, or after 30 days has passed, may be refused. International shipments have a 45 day window instead of 30.

If a shipment has been sent to you and it is refused or returned to us then you will be issued a store credit minus shipping costs for the remainder.

Shipping charges will not be refunded unless we are at fault and require you to send a product back to us.
Any damaged product must be received by us before any credits or product reshipment.

All returns must be issued an RMA number in advance; this will typically be your order number.
We may ship replacements to you with USPS First Class despite the original order shipping method.
There maybe a restocking fee of 20% on some returned items.
Return window is 7 days.